Provider Help Center
Provider Support Center
Manage your business health and resolve issues proactively.
Knowledge Base
Resources organized by your journey on serch.ca
Onboarding
Growth
Critical Workflows
Rapid resolution guides for common platform tasks.
Getting Paid via Escrow
1
Quote Approval
Client deposits funds into serch.ca escrow before you start.
2
Evidence Upload
Attach job photos and mark "Completed" in your dashboard.
3
Bank Payout
Stripe processes your payout within 48 business hours.
Resolving Verification Delays
1
Document Quality
Ensure your ID photos are clear, not expired, and match your profile name exactly.
2
Check Stripe Mail
Stripe may send direct emails for secondary verification. Check your spam folder.
3
Live Support Sync
If pending over 72 hours, use the "Check Verification" action for manual review.
Frequently Asked Questions
When do I receive my first payment?
First payouts typically occur 7-10 days after your first job completion as Stripe performs an initial verification. Subsequent payouts usually process within 48 hours of funds being released from escrow.
How do I handle a dispute with a client?
Use the "Open Dispute" button in the job details page. Our mediation team will review communication logs, photos, and job details to reach a fair resolution based on the original quote scope.
How do I add a new service category?
You can update your service categories directly from the Settings tab in your dashboard. Any new categories added may require a brief review by our admin team before becoming active on your public profile.
What happens if I need to cancel a booking?
If an emergency occurs, you can cancel an upcoming booking from the Appointments tab. Please note that frequent cancellations may temporarily lower your ranking in search results to ensure platform reliability for seekers.
How can I earn the "Verified" badge?
The Verified badge is automatically added to your profile once your business permit, identity, and background check have been successfully reviewed and approved by our Trust & Safety team.
Email Support
Contact Support
Our dedicated provider support team is on standby to help resolve technical bugs, verification delays, or payment issues.
Response: < 2 hrs
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