Your Safety & Peace of Mind
Come First
Essential safety tips, verification standards, and secure booking practices to keep every service experience on serch.ca safe and reliable.
Built-In Safety Architecture
Multi-Step Provider Screening
Every verified provider undergoes identity checks, license checks (where applicable), and review audits before joining the platform. We ensure professionals are who they say they are.
Safe Escrow Payments
Never pay cash upfront. Funds are held safely in escrow and only released after you confirm the job is completed to your satisfaction. You control the release of payment.
In-App Messaging & History
Keep all quotes, schedule changes, and conversations inside our secure chat to maintain a full record and platform mediation support if things go sideways.
Golden Rules for Safe & Quick Bookings
Follow these principles for every interaction on our marketplace.
Always Verify the Provider on Arrival
Before letting a provider into your home, match their profile photo, full name, and business details against their serch.ca profile. Do not hesitate to ask for professional identification.
Never Pay Outside the Platform
Paying off-platform voids your escrow protection, dispute coverage, and platform guarantees. Always complete transactions through serch.ca to ensure your funds are protected.
Set Clear Expectations & Boundaries
Detail the scope of work clearly in chat, request a written quote confirmation, and ensure an adult (18+) is present during in-home services for added safety and witnessing.
Leave Honest & Authentic Feedback
Help keep the community safe. Post accurate reviews after every service to guide fellow seekers toward top-tier, reliable providers and flag any concerning behavior.
Our Commitment to Your Experience
At serch.ca, we prioritize customer safety above all else. We are deeply committed to providing exceptional customer service and maintaining a secure environment for every interaction, ensuring your peace of mind is never compromised.
Have a safety concern or need help with a provider?
Our dedicated trust & safety team is available to assist you 24/7 with any inquiries regarding platform integrity.
Contact Trust & SafetyTypical response time: Under 2 hours